Terms of Service

EISO lets people (“buyers”) make paid offers to creators and other people (“creators”) for calls, meetings, appearances, reviews, advice, collaborations and other permitted interactions. Creators can accept, decline or counter. When an offer is submitted the buyer's card may be held; under the current flow it is charged only if the creator accepts. EISO keeps a 12.5% success fee from the creator's payout. Users are responsible for how they deal with each other, and EISO does not guarantee any user or outcome.

This summary is for convenience only. The full Terms below control.

By accessing or using EISO, or by creating an account, you agree to these Terms of Service. Our Privacy Policy explains how we handle personal information and is incorporated into these Terms by reference. If you do not agree, do not use EISO.

You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use EISO. If you use EISO on behalf of a business or other organization, you represent that you have authority to bind it to these Terms, and “you” includes that organization.

EISO provides a platform that facilitates connections and transactions between buyers and creators. EISO is generally not the provider of the underlying call, meeting, appearance, advice, review, collaboration, service or other interaction requested through an offer, and is not a party to the arrangement between buyer and creator except as described for payments and fees.

Buyers and creators are responsible for the scope, timing, lawful performance, communications, conduct and any deliverables of their interactions. EISO does not guarantee any user's identity, credentials, conduct, suitability, quality, availability or performance.

• Provide accurate, current information and keep it up to date.
• Keep your login credentials secure and do not share your account.
• You are responsible for activity that occurs under your account.
• Do not impersonate any person or misrepresent your affiliation with anyone.
• EISO may in the future ask for verification or additional information where reasonably necessary, for example for payouts, safety, fraud prevention or legal compliance.

Creator profile information — such as your name, username, photo, headline, bio, social handles, follower count, offer types and minimum offer — is public. It may be viewed by anyone, shared on social media and indexed by search engines. You are responsible for the accuracy of your profile and for having the rights to the content and social links you add, and you should not claim follower counts or affiliations you cannot support.

• A buyer's offer describes the request, the amount and, where relevant, duration, timing or other terms.
• A creator may accept, decline or counter any offer in their own discretion. No one is obliged to accept.
• Offers currently expire after 48 hours unless a different duration is shown for that offer.
• A counteroffer or revised amount may require the buyer's new approval and a new payment authorization.
• The version of the offer accepted by both sides governs that transaction.

Current flow. Submitting an offer may require a payment method and an authorization hold for the offer amount. An authorization hold is not a final charge, although it may temporarily reduce your available balance or credit depending on your card issuer. Under the current flow, payment is captured when the creator accepts. If the offer is declined, cancelled or expires, the hold is released (your issuer controls how quickly it disappears from your statement).

Possible future flows. EISO may introduce transaction flows in which, after payment is captured, all or part of the creator's payout is delayed or held by Stripe or another payment provider until the interaction is completed, the buyer confirms, a disclosed review period expires, milestones are met, or a reported problem or dispute is resolved. These flows are not all live today. When introduced, they will be disclosed in the product and will apply only to transactions made under the updated flow, not retroactively.

Payment and payout timing can vary by transaction, payment method, processor, risk review, dispute status, law and feature configuration. The payment flow displayed during checkout, acceptance or in the transaction details controls for that transaction.

Authorization, holding, capture, payout delay, reserves, release and refunds are performed by third-party payment processors. EISO is not an escrow agent, bank, fiduciary, trustee, money transmitter or financial institution, and does not promise that funds are held in escrow, including where a processor delays or holds funds.

Subject to applicable law, EISO or its processor may place reserves, delay payouts, pause or reverse transfers, or withhold amounts where reasonably necessary for refunds, chargebacks, disputes, suspected fraud, sanctions or other legal compliance, negative balances or processor requirements.

• EISO currently charges a success fee of 12.5% of the gross accepted transaction amount, deducted from the creator's payout. The creator receives 87.5%, before taxes, refunds, reversals, chargebacks, legally required withholding or other applicable adjustments.
• Buyers pay the amount shown, unless checkout expressly discloses a separate buyer fee in the future.
• EISO may change its fees going forward with reasonable notice or disclosure. A fee change will not apply to a transaction already accepted under an earlier fee.
• Payment processor fees may apply as disclosed by the processor or the transaction.

Payments and payouts are handled by third-party providers such as Stripe, including Stripe Connect for creator payouts. You may be subject to those providers' own terms and privacy policies. Creators must complete payout onboarding with the provider before receiving payouts and may need to give identity, tax and bank information directly to the provider. EISO does not store full card numbers or full bank account numbers.

EISO may offer completion states, buyer confirmation, automatic release after a disclosed period, milestones or a “report a problem” flow. Some of these are not live yet. Where they are offered, you must use them honestly and promptly.

Where a transaction flow supports it, a creator's payout may be delayed while a timely problem report or dispute is reviewed. EISO does not promise to adjudicate every dispute and does not guarantee either side a particular outcome.

• Before acceptance, a buyer may cancel where the app allows, which releases the authorization hold.
• After acceptance and capture, a transaction is generally committed. Refunds or adjustments may be issued or facilitated for non-performance, mutually agreed cancellation, fraud, duplicate or technical errors, legal or payment-provider requirements, or other justified cases. Refunds are not guaranteed in every dispute.
• Chargebacks and payment disputes may lead to withheld payouts, reversed transfers, account limitations or amounts owed back, subject to law and provider rules.
• Please try to resolve issues in good faith with the other party first.

Creators must perform accepted requests as agreed and lawfully. Buyers must provide the information needed, attend scheduled interactions, cooperate reasonably and not abuse refunds or chargebacks. If EISO adds transaction-specific rules for no-shows or late cancellations, those rules will be shown and will govern the transactions they apply to.

Use your own judgment for any interaction, especially in person. Sensible precautions include meeting in public places, telling someone where you are going, arranging your own transport and leaving if you feel unsafe. EISO does not conduct background checks and does not guarantee any user's identity, safety, conduct or suitability. Nothing in these Terms limits liability that cannot be limited under applicable law.

You may not use EISO for, or make or accept offers involving:

• illegal activity of any kind;
• harassment, threats, hate speech or unlawful discrimination;
• sexual services, sexual exploitation or human trafficking;
• any sexual or inappropriate activity involving minors — minors may not use EISO at all;
• weapons, illegal drugs, controlled substances or other prohibited regulated goods or services;
• fraud, scams, deceptive requests or money laundering;
• impersonation of any person or organization;
• infringement of intellectual property or other rights;
• doxxing, stalking or other privacy violations;
• dangerous conduct that risks harm to anyone;
• regulated or professional services you are not licensed or authorized to provide;
• bribery, corruption, unlawful influence, or pay-for-access arrangements that violate law or professional or ethical duties;
• fake reviews or testimonials, or undisclosed endorsements that violate applicable law or platform rules;
• malware, phishing, or automated abuse of the service;
• moving an EISO-originated accepted transaction off-platform solely to avoid EISO's fees;
• scraping or otherwise accessing the service except as we authorize.

By providing your email address or phone number and using EISO, you agree to receive service and transactional communications needed to operate your account and transactions, such as verification, new offers, counteroffers, acceptance, scheduling and fulfillment, completion, disputes, payouts, security and support. EISO currently sends these by email and in the app.

EISO does not currently send SMS. If SMS is introduced: you will only receive marketing or promotional texts where legally permitted and after any separate consent the law requires; message frequency varies; message and data rates may apply; you can reply STOP to opt out of non-essential texts and HELP for help. Rules for transactional texts may vary by provider and law.

Opting out of non-essential messages does not stop legally required or essential account, security or transaction notices, which may still be sent through other available channels.

Creators are responsible for determining, reporting and paying taxes on their earnings. EISO or its payment processors may collect tax information, issue tax forms, report to tax authorities or withhold amounts where required by law. EISO does not provide tax, legal or accounting advice.

You keep ownership of the content you submit, such as profile photos, bios and offer descriptions. You grant EISO a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, format, transmit and otherwise process that content as reasonably needed to operate, secure, improve and promote the service — including displaying public profiles and social share previews. This license ends when the content is deleted, except for copies retained as described in our Privacy Policy or already shared by others. You represent that you have the rights needed to upload and use your content.

The EISO platform, software, design, name and branding are protected by intellectual property laws. You may not copy, modify, reverse engineer or misuse them, or use EISO's branding in a way that suggests endorsement, except as we permit.

EISO relies on and links to third-party services, including Stripe for payments, Supabase for authentication, database and storage, sign-in providers, social media platforms linked from profiles, email or SMS providers, and analytics or infrastructure providers. These services have their own terms and practices, and EISO is not responsible for them.

EISO is evolving. Features may change, be suspended or be offered as beta or experimental, and we do not guarantee uninterrupted availability. EISO may introduce new offer types, payment flows, communications, identity or trust tools and completion or release tools, with appropriate disclosures when they launch.

EISO may suspend, limit or remove accounts, profiles or offers for fraud, safety concerns, violations of these Terms, or legal or payment-processor requirements. You can delete your account at any time in your account settings. Deleting your account cancels open offers and releases open holds where applicable; some records persist as described in the Privacy Policy. Sections that by their nature should survive termination (such as fees owed, disclaimers, liability limits and indemnity) survive.

To the extent permitted by law, EISO and the interactions arranged through it are provided “as is” and “as available,” without warranties of any kind. EISO does not guarantee that offers will be made, accepted, performed, profitable, safe, satisfactory or suitable. Advice or opinions given by creators are their own; EISO does not endorse or validate them.

To the extent permitted by law, EISO will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, arising from your use of EISO or from interactions with other users.

To the extent permitted by law, EISO's total liability for any claim relating to the service is limited to the greater of US$100 or the fees EISO retained in connection with your transactions during the 12 months before the claim arose.

These limits do not apply to liability for gross negligence, willful misconduct, or any other liability or rights that cannot be limited or waived under applicable law.

To the extent permitted by law, you agree to indemnify and hold EISO harmless from claims, losses and reasonable costs arising from your misuse of the service, your illegal content or conduct, your breach of these Terms, your infringement of others' rights, your taxes, or disputes arising from your underlying transactions with other users.

We may update these Terms. Changes apply going forward from their effective date, and we will communicate material changes in a reasonable way, such as in the app or by email. Where permitted by law, continuing to use EISO after the effective date means you accept the updated Terms.

These Terms are governed by the laws of the State of Michigan, United States, without regard to conflict-of-law rules. Before bringing a claim, please contact us and try to resolve it informally. If that does not work, disputes will be resolved in courts of competent jurisdiction in Michigan. Nothing here removes mandatory consumer rights you have that cannot be waived.

Questions about these Terms? Reach us through our contact page.